Custom made item are not eligible for refund.

Non-custom items have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at chandrasearth@gmail.com. Subject line : Order #________ Return

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chandrasearth@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chandrasearth@gmail.com.

Thank you for visiting and shopping at Chandra's Earth.

All of our orders are shipped via UPS or USPS. You will receive an email update with your tracking number once your order has shipped!

Delivery Times

All orders are processed within 3 business days. Orders are not shipped or delivered on weekends and holidays.

If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays may have an impact on your estimated delivery date.

Shipment Method            Estimated Delivery              Shipping Cost

Economy                            5-8 Business Days.                $5.00

Standard                            3-4 Business Days                 $7.00

Priority Express.                1-2 Business Days                  $10.00